Frequently Asked Questions

WE’RE HERE TO HELP

Our team is here to answer all your queries and concerns. You will find detailed answers about our services, security, storage unit sizes, access hours, and more. We’ve got your storage needs covered.

If you have another question not listed below or need further assistance, please don’t hesitate to get in touch with our friendly and knowledgeable team. We’re here to help ensure your storage experience is smooth and stress-free, providing the support you need every step of the way. At Amberley & Ipswich Self Storage, your peace of mind is our priority.

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OUR MOST ASKED QUESTIONS

What types of storage units are available?

We offer a variety of unit sizes ranging from 1.5 x 1.3m to 3.6 x 10.3m, suitable for personal, business, and vehicle storage needs.

What are the access hours?

Our facility provides 24/7 access, allowing you to retrieve your items at any time that suits you.

How secure is the facility?

Amberley Self Storage features state-of-the-art security with 24-hour CCTV surveillance and PIN code entry to ensure your belongings are safe.

Do you offer any moving assistance?

Yes, we offer free move-in trailer hire to help you transport your items to our facility with ease. Get in touch with our team to secure this offer.

Are there any lock-in contracts?

No, we offer flexible rental terms with no lock-in contracts, giving you the freedom to store your items for as long as you need.

Can I change my storage unit if my needs change?

Absolutely. Our friendly team will assist you in swapping units to accommodate your changing storage requirements.

What items can I store?

You can store a wide range of items including furniture, documents, inventory, vehicles, and personal belongings. However, hazardous, illegal, and perishable items are not permitted.

How do I book a storage unit?

You can book a storage unit online through our website or contact our office for assistance.

What payment options are available?

We offer various payment options including online payments and automatic payments to make managing your account convenient.

Is insurance available for my stored items?

This is not a service offered by Amberley Self Storage, however, we can recommend insurance companies and provide advice on some of the most popular selections.

How do I access my storage unit?

You can access your storage unit using your unique PIN code at the entry gate and secure access points throughout the facility, and then the physical key for the lock that is on your unit.

Is there a minimum rental period?

We have a minimum rental term of 1 month.

Can I reserve a storage unit in advance?

Yes, you can reserve a storage unit in advance to ensure availability. Contact our office or book online to secure your unit.

Are there any additional fees I should be aware of?

Besides the monthly rental fee, there may be additional fees for late payments or cleaning if the unit is not left in good condition. Please refer to our terms and conditions for more details.